Your Privacy
Matters to Us

Last updated: January 1, 2025

At Gemini Store, your privacy is important to us. This policy explains what data we collect, how we use it, and your rights as a Kenyan consumer under the Kenya Data Protection Act 2019.

Information We Collect

Information You Provide

• Account details: name, email address, phone number, and password
• Delivery information: address, landmark, county, and location coordinates (optional)
• Payment information: M-Pesa number, card details (processed by our payment provider — we do not store card numbers)
• Communications: messages you send to our support team
• Reviews and ratings you post on products

Information Collected Automatically

• Device information: browser type, operating system, screen resolution
• Usage data: pages visited, products viewed, time spent on site
• IP address and approximate location
• Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Information

• Process and fulfil your orders, including coordinating delivery
• Send order confirmation, shipping updates, and delivery notifications via SMS and email
• Process payments securely through our payment partners
• Provide customer support and resolve disputes
• Personalise your shopping experience and product recommendations
• Send marketing communications (only with your consent — you can unsubscribe anytime)
• Detect and prevent fraud, and comply with our legal obligations
• Improve our platform, products, and services through analytics

Sharing Your Information

We never sell your personal data. We share data only with:

• Delivery partners — your name, phone number, and delivery address to complete your order
• Payment processors — M-Pesa (Safaricom), card payment gateways — only what's needed to process payment
• Sellers — your name and delivery area (not your full address) when needed to fulfil an order
• Legal authorities — when required by Kenyan law or court order

Cookies

We use cookies to keep you logged in, remember your cart, and analyse how our site is used. You can disable cookies in your browser settings, but some features (like staying logged in) may not work. We use analytics cookies from Google Analytics and no third-party advertising cookies without your consent.

Your Rights

Under the Kenya Data Protection Act 2019, you have the right to:

• Access the personal data we hold about you (request via our contact form)
• Correct inaccurate or incomplete data via your account settings
• Delete your account and associated data (subject to legal retention requirements)
• Opt out of marketing communications at any time via the unsubscribe link in our emails
• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC)

Data Retention

We retain your account data for as long as your account is active. Order records are kept for 7 years as required by Kenyan tax law. You may request deletion of your personal data by contacting us — some data will be anonymised rather than deleted where we have legal obligations to retain it.

Contact Our Privacy Team

For privacy-related questions or data requests, email us at privacy@geministore.co.ke. We will respond within 30 days as required by law.