🎉 Free delivery on orders over KES 2,000Use code SAVE20 for 20% off
Payments

Pay Your Way,
Securely

M-Pesa, card, PayPal, or cash — choose the payment method that works best for you.

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We've built our payment system around what Kenyans actually use — from M-Pesa to Visa. All payments are fully encrypted and secure.

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M-Pesa
Kenya's most popular payment method. Enter your Safaricom number at checkout and you'll receive an instant STK push to your phone. Enter your M-Pesa PIN to confirm. Fast, secure, and works for all order sizes.
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Visa & Mastercard
Pay with your debit or credit card. We accept all Kenyan and international Visa and Mastercard cards. Payments are processed via our PCI-DSS compliant payment gateway. Your card details are never stored.
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Airtel Money
Airtel Money users can pay using their mobile wallet. Enter your Airtel number at checkout and confirm the payment prompt on your phone. Supported for all order sizes within Kenya.
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PayPal
International customers can pay via PayPal. Orders are charged in USD at the current exchange rate. PayPal buyer protection applies. Ideal for diaspora shoppers buying gifts for family in Kenya.
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Cash on Delivery
Pay cash to our rider upon delivery. Available for orders up to KES 50,000 within Nairobi. Please have the exact amount ready — our riders carry limited change. COD adds 1 business day to delivery time.
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Buy Now, Pay Later
Coming soon — we're partnering with leading Kenyan BNPL providers to let you split payments over 3–12 months. Sign up to be notified when this launches.

Payment Security

Every transaction on Gemini Store is protected by:

  • 256-bit SSL encryption — all data transmitted between your browser and our servers is fully encrypted
  • PCI-DSS compliance — our card payment systems meet the highest international security standards
  • 3D Secure (3DS) — additional verification for card payments to prevent unauthorised use
  • Fraud monitoring — automated systems monitor every transaction for suspicious activity

Payment Issues

If your payment fails or you're charged but your order shows as unpaid, please:

  1. Wait 5–10 minutes and refresh your orders page
  2. Check your M-Pesa/bank messages to confirm if you were charged
  3. If charged but order not confirmed, contact us with your transaction reference number
  4. Duplicate charges are automatically reversed within 24 hours