Not happy with your order? No problem. We make returns simple, free, and stress-free.
We want you to love everything you buy from us. If something isn't right, our 30-day hassle-free return policy has you covered.
Log in to your account, go to My Orders, select the item you want to return, and click "Return Item". Choose your reason from the dropdown — this helps us improve.
For Nairobi: we offer free door-to-door collection within 1–2 business days of your return request. Outside Nairobi: we'll send you the nearest drop-off point or arrange courier pickup for a small fee.
Once we receive and inspect the item (usually within 1 business day), your refund is processed in 3–5 business days to your original payment method.
Items must meet the following conditions to be eligible for return:
If you received a damaged, defective, or incorrect item, we sincerely apologise. Please contact us within 48 hours with a photo of the item. We'll arrange an immediate replacement or full refund at no additional cost — no need to return the item in most cases.
| Payment Method | Refund Timeframe |
|---|---|
| M-Pesa | 1–2 business days |
| Visa / Mastercard | 5–7 business days |
| PayPal | 3–5 business days |
| Airtel Money | 1–3 business days |
| Cash on Delivery | M-Pesa reversal within 2 business days |