Free delivery on orders over KES 2,000Use code SAVE20 for 20% off
Delivery Information

Fast Delivery Across
All of Kenya

From Nairobi same-day to nationwide delivery — here's everything about how we get your order to you.

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Fast, reliable delivery across all 47 counties of Kenya. We know your time matters — here's exactly what to expect.

Track your order

Enter your order code or courier tracking ID to see the latest shipping status saved from the admin dashboard.

Delivery Options & Timelines

Option Coverage Timeframe Cost
Same-Day Express Nairobi (order before 2PM) Same day KES 350
Next-Day Standard Greater Nairobi area 1 business day FREE over KES 2K
County Delivery Major towns (Mombasa, Kisumu, Nakuru…) 2–3 business days KES 200–450
Rural Delivery Remote areas 3–5 business days KES 300–600
Store Pickup Nairobi CBD store Next business day FREE

Free Shipping Policy

All orders over KES 2,000 qualify for free standard delivery to Nairobi and selected county towns. Free shipping is applied automatically at checkout — no coupon needed.

Nairobi Delivery Coverage

We deliver to all areas within Nairobi including: CBD, Westlands, Karen, Langata, Embakasi, Kasarani, Ruaka, Kikuyu, Ongata Rongai, Machakos Town (same-day), Thika Town, and more. If you're unsure whether we deliver to your area, enter your location at checkout for an instant quote.

What Happens After You Order

  • ✓ Order confirmed — you receive an SMS and email within 2 minutes
  • ✓ Order packed — usually within 2–4 hours on business days
  • ✓ Rider assigned — you receive the rider's name and phone number via SMS
  • ✓ Out for delivery — rider calls 20–30 minutes before arriving
  • ✓ Delivered — you sign and receive your order, payment confirmed

Delivery Address Tips

Kenya's addressing system is landmark-based, so a descriptive delivery note helps enormously. Examples of good instructions:

  • "Opposite the green Shell petrol station on Ngong Road, blue gate"
  • "Next to Equity Bank ATM, Kimathi Street, 3rd floor room 302"
  • "Behind Junction Mall on Ngong Road, white apartment block, flat 7A"

Missed Delivery

If you miss your delivery, our rider will attempt once more the following business day. After 2 failed attempts, the item returns to our warehouse. You can reschedule delivery or collect from our store free of charge within 7 days, after which a KES 150/day storage fee applies.